’The Person Behind the Data’ study by Ketch and IPG Mediabrands, MAGNA analyses consumer attitudes to how companies handle their data-
-More people “highly value” data privacy than other ethical issues we face today including sustainability and diversity
-Transparency the biggest factor for UK consumers-
London, UK. July 12 2022 – Ketch, the Trust by Design Platform for programmatic privacy and data stewardship and MAGNA, IPG Mediabrands global media investment and intelligence company, today announced the release of a groundbreaking new study designed to analyse consumer attitudes towards data privacy. ‘The Person Behind the Data’ has revealed that UK consumers will reward brands that have responsible data practices with 28% more purchase intent – the first time a link has been made between data practices and consumer purchasing behaviour.
The study, which surveyed 2,750 consumers, revealed that transparency was the most important factor for UK consumers. The lack of transparency, alongside control, were the main concerns for respondents – 58% don’t know how data is being used, and 75% don’t have control over their data.
58% of respondents said that the level of transparency has the largest impact on purchase intent, which far outweighed other factors including data minimisation (15%), data sharing practices (14%) and retention period (13%). For the first time, marketers can make a direct link between data privacy and sales.
This level of transparency also impacted consumer relationships with a brand. 53% of respondents would trust a brand more if their data is handled correctly and transparently. 38% would prefer the company over others, 33% would support the company more and 23% would tell others about the company.
“Our study has highlighted how consumers are becoming increasingly aware of how companies handle and use their data. For the first time, we are able to make a link between consumers and their purchase intent depending on how the brands they engage with handle their data” said Russell Howe, Vice President EMEA, Ketch. “All consumers are looking for is transparency – transparency with how their data is being used and how they can access it. Rather than treating data privacy as a box ticking exercise, forward thinking brands that make this a priority will reap the benefits long term.”
Headquartered in the US and with a European HQ in London, Ketch’s privacy solutions for privacy ops enable organisations to adapt programmatically to fast-changing regulations while managing risk and cutting operational and privacy engineering costs by 80%.
To view the report in full, visit The Person Behind the Data: Full UK Report.
‘The Person Behind the Data’ study surveyed 2750 respondents from a diverse representation across age, race/ethnicity, income, geographic location, and education. Ketch partnered with MAGNA to produce the study.
For more information about Ketch, visit www.ketch.com.
About Ketch
Ketch enables businesses to build trust with consumers and drive growth through data. Ketch’s Trust by Design platform is a coordinated set of applications, infrastructure, and APIs that collapse the cost and complexity of privacy operations and mobilises responsibly gathered data for deeper customer engagement and top-line growth. More information is available at www.ketch.com.
